Shipping policy

The courier used to ship each order is determined by MYSTIC SCENTS SRL.

Delivery is made within 3–5 business days from order confirmation (excluding weekends and public holidays).

The dispatch time by MYSTIC SCENTS SRL will be confirmed for each order individually, depending on product availability, overall order volume, and the method of payment. The actual delivery time may be influenced by the courier’s transit time.

Delivery to address, in any locality in Romania, is free for orders of at least 250 lei. For orders under 250 lei, the delivery fee is 25 lei.

* Exception: The standard delivery cost is 25 lei for shipments with a total weight of up to 31 kg. For orders of at least 250 lei, delivery is free for shipments up to 31 kg. For parcels that exceed 31 kg, fixed rates apply by weight band, regardless of the order value:

 - 0–31 kg → 25 lei (free for orders ≥ 250 lei)

 - 32–40 kg → 40 lei

 - 41–50 kg → 45 lei

 - 51–100 kg → 85 lei

 - 101–200 kg → 190 lei

 - 201–400 kg → 320 lei

 - 401–600 kg → 730 lei

 - 601–800 kg → 1.050 lei

 - >800 kg → individually quoted rate (contact).

Payment for the ordered products can be made as follows: For deliveries to address – by bank transfer in advance or online card payment.

Payment by bank transfer is made on the basis of the proforma invoice issued upon completion of an order. The products will be dispatched only after proof of payment to MYSTIC SCENTS SRL is provided.